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Are you passionate about telehealth, virtual care, and digital health?

Do you support telehealth services from a clinical, operational, or technical perspective?

Do you “deliver care at a distance”?

Have you been looking for the opportunity to connect and network with your peers?

Then join us for one, two, or three sessions presented by your fellow telehealth enthusiast peers.

Starting at 11 AM Eastern / 8 AM Pacific on Thursday, September 19, 2024.

For questions, speaker inquiries, or sponsorship opportunities contact: t-time@ingeniumadvisors.net

Register for the next Telehealth T-Time Event

Sessions

11:00 AM Eastern

Telehealth Conversations
Challenges in Healthcare Quality:
Can Telehealth Change Care for the Better?

Participants will hear from industry leaders a synopsis of healthcare quality, the complexities and challenges in today’s environment and how telehealth could drive better care in the future. Personal reflections from each panelist will be shared along with their predictions for the future of telehealth and its impact on healthcare quality.

Speakers:
Kari Gali, NP, Clinical Faculty, University of Illinois-Chicago
Matthew Faiman, MD, MBA, FACP, Virtual Care Medical Director, NextCare Urgent Care
Erkan Hassan, PharmD, FCCM, Acute & Critical Care Advisor

12:00 PM Eastern

Telehealth Case Studies
Using Data to Inform a Telehealth Strategy
that Elevates Quality and Patient Safety

Patients come to telehealth visits for numerous reasons, not all of which are ideal for this mode of care. It is not uncommon for patients to repeatedly access telehealth for recurrent migraines or for concerning forms of dizziness. Such patterns represent one more proof point for the access problems that exist in healthcare.

This session explores how to use data and collaborate with brick and mortar sites of care to overcome access problems and enhance quality and safety for those patients that truly need to be seen in person.

This talk will cover several key points:

  • Use of the Reasons for Visits and ICD10 coding to support high acuity patient identification
  • Identifying patients with multiple visits that would benefit from a warm handoff to the PCP or health system
  • Workflow options to enable warm handoffs

Speaker:
Carrie Nelson, MD, Chief Medical Officer KeyCare

1:00 PM Eastern

Telehealth Trends, Techniques, and Insights
What’s in your Toolbox?: Tools & Techniques for Quality

As practitioners and leaders, there are numerous, well-established quality tools that can be used for managing and improving our programs. Grounded in the foundational PDCA cycle, quality tools can help us understand performance, uncover root cause issues, and design new processes.

This session provides a recap of several commonly used tools and techniques that we may want to dust-off as we seek to improve our virtual care programs.

Speaker:
Kathy Letendre, VP Organizational Excellence, Ingenium Healthcare Advisors

 

Register for the next Telehealth T-Time Event

Speakers

Kari Gali, NP
Clinical Faculty, University of Illinois-Chicago

Kari is an experienced Nurse Practitioner, recognized as an expert in the healthcare industry for virtual clinical transformation, designing and integrating clinical programs, quality improvement, change management and population health. In her current role she is Clinical Faculty in the Department of Medical Education at University of Illinois- Chicago where she teaches about patient safety, quality, leadership, telehealth, equitable academic advancement in improvement science. Kari’s previous roles include the Director of Virtual Care at MetroHealth, Ovatient’s Director of Clinical Strategy and Quality, Director of Telehealth at Huron Consulting and a decade at the Cleveland Clinic building their telehealth infrastructure.

As a consultant for Case Western Reserve University and the American Academy of Pediatrics, Kari’s passion for quality and virtual care has facilitated telehealth curriculum development, quality integration of virtual care modalities and optimization of remote patient monitoring.

She has authored numerous articles and presented internationally. Kari’s experience spans all levels of business from complex health care systems to the independent clinician office.

Session: Not Everything Worthwhile Can Be Measured,
And Not Everything That Can Be Measured Is Worthwhile

Matthew Faiman MD, MBA, FACP
Virtual Care Medical Director, NextCare Urgent Care

Dr. Faiman currently serves as the Virtual Health Medical Director at NextCare Urgent Care in Mesa, Arizona.

Dr. Faiman served as a Staff Physician at Cleveland Clinic Foundation in Cleveland, Ohio from 2002-2021. Dr. Faiman obtained his Bachelor of Science Degree, Master’s Degree in Business Administration, and Medical Doctorate from the University of Manitoba in Winnipeg, Manitoba, Canada. He completed his residency in Internal Medicine at Cleveland Clinic in 2002.

In 2005, he became involved in Telehealth, developing innovative ways to apply Telemedicine programs at Cleveland Clinic. In 2015, he was appointed the Medical Director of Express Care Online, a service line providing on demand synchronous virtual visits to patients nation-wide.

Dr. Faiman has written and spoken extensively on the subject of Telemedicine and Telehealth, including presenting at national meetings at both ATA and HIMSS. He served on the education committee and as an abstract reviewer for ATA from 2015-2021. He has been published on the subject of Telehealth in peer-reviewed journals, including Pediatrics and NEJM Catalyst. He has traveled to Brazil and China to lecture on the subject of direct to consumer Telehealth.

Dr. Faiman is passionate about finding innovative ways to apply Telehealth both nationally and internationally.

Session: Not Everything Worthwhile Can Be Measured,
And Not Everything That Can Be Measured Is Worthwhile

Erkan Hassan, PharmD, FCCM
Acute & Critical Care Advisor

Erkan Hassan couples 19 years of bedside clinical experience with 20 years of designing and implementing innovative technologies within integrated health delivery systems to deliver quantified patient centered clinical and financial outcomes. Erkan helps healthcare innovators maximize clinical acceptance.

Key areas of expertise include:

  • Ability to couple clinical subject matter experience with business acumen to achieve quadruple aim goals.
  • C-suite leadership engagement to identify and develop strategy to meet current key challenges.
  • Healthcare transformation partnership with client(s) to address workflows, metrics, training, and critical success factors with clinical programs to improve the quality or cost efficiency of care.

Erkan has served in various leadership roles within critical care and critical care pharmacy.

Session: Not Everything Worthwhile Can Be Measured,
And Not Everything That Can Be Measured Is Worthwhile

Carrie Nelson, MD
Chief Medical Officer KeyCare

Dr. Carrie Nelson is Chief Medical Officer for KeyCare. Dr. Nelson has been at the forefront of healthcare transformation since early in her career, starting quality, patient safety and population health programs at several healthcare systems. She served as CMO and Senior VP for Population Health and Health Outcomes at Advocate Aurora Health. She was more recently drawn to work in the field of technology enabled care models based upon the realization that health systems need strong partners to achieve a more accelerated pace of change.

In addition to overseeing quality and patient safety across the continuum at Advocate Aurora Health, Dr. Nelson was Chief Clinical Officer for Advocate Physician Partners, an internationally known organization focused on delivering high value care across the continuum in collaboration with nearly 5,000 employed and independent physician practices. As an example of her impact, Dr. Nelson led the clinical programs to deliver high quality care while decreasing costs for over 1.3 million lives, saving Medicare alone over $500M in the MSSP program.

Dr. Nelson previously served as CMO for Amwell where she was president of the medical group, participated in sales and as a thought partner for new solutions. With over 28 years of experience as a Family Medicine physician, Dr. Nelson has also served as president of the Illinois Academy of Family Physicians, and chairperson for American Academy of Family Physicians Commission on Science and Health of the Public. She has been interviewed by numerous news and public media outlets including CBS News Chicago, Scott Becker, and the Race to Value Podcast.

Session: Using Data to Inform a Telehealth Strategy
that Elevates Quality and Patient Safety

Kathy Letendre, MHA
VP of Organizational Excellence, Ingenium Healthcare Advisors

Kathy Letendre creates transformative experiences for her clients, catapulting leadership and organizational performance to new heights.

Kathy is an expert in organizational excellence, transformation, leadership, and performance. As an experienced healthcare executive and champion of transformational improvement, she shares her expertise with leaders, helping them achieve unprecedented levels of excellence for themselves and their organizations. She has a reputation as a collaborative and passionate agent of change.

A graduate of Duke University and the University of Michigan, Kathy is the President and Founder of Letendre & Associates where she advises organizations and leaders to create their excellence advantage.

Clients benefit from Kathy’s executive experience in healthcare where she generated unprecedented results. With Kathy’s counsel, her clients set new strategic directions and consistently execute their ambitious plans, achieving results of organizational signficance.

Session: What’s in your Toolbox?: Tools & Techniques for Quality

Sponsors

Would you like to actively showcase your company’s success stories at future Telehealth T-Time events?
Would you like promote your service or your solution to hundreds of Telehealth Enthusiasts 5-10 times each month?
Then contact Christian for more information on the various
sponsorship opportunities.

SPONSOR THE NEXT EVENT

National Telehealth Resource Center Consortium

The National Consortium Of Telehealth Resource Centers provides trusted consultation, resources & news at no cost to help you plan your experience.

We are a collaborative of 12 regional and 2 national Telehealth Resource Centers, committed to implementing telehealth programs for rural and underserved communities. Funded by the U.S. Department of Health and Human Services and Health Resources and Services Administration, we provide timely and accurate information on telehealth across the nation.

Aria Javidan, MPH
Project Manager,
ariaj@cchpca.org

Laurel Health Advisors

Laurel Health Advisors is a research and data-driven consulting firm that helps organizations leverage innovations in health care to improve health equity and quality outcomes. We work with public, private, and non-profit organizations to help them use research and data effectively.

Jason C. Goldwater
President and Chief Operating Officer
jgoldwater@lh-advisors.net

Ingenium Digital Health Advisors
Ingenium Healthcare Advisors

Ingenium partners with innovative leaders in healthcare to enable the sustainable delivery of extraordinary care by Accelerating the Adoption of Digital Health Innovation and Guiding Leaders to Get The Results They Want.

Christian Milaster
Founder & CEO
christian.milaster@ingeniumadvisors.net

Archive of Previous Sessions

telehealth t-time august 2024
telehealth t-time July 2024
telehealth t-time June 2024
telehealth t-time May 2024
telehealth t-time April 2024
telehealth t-time March 2024
telehealth t-time January 2024

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