While many organizations quickly shifted to telehealth to cope with the crisis, some organizations were poised to excel.

CEO Dick Courcelle will highlight how Community Care Network was well-positioned for success with a clear strategic direction, a driven and aligned leadership team at all levels, and a fact-based organizational culture focused on continually raising the bar in service to patients and clients. Rather than reacting, CCN accelerated the strategic implementation of new modes of service delivery across dozens of service lines.

Organizational excellence is a strategic differentiator, with strategic and operational results as the tangible outcomes.

Dick Courcelle
CEO, Community Care Network

Dick Courcelle has over 30 years of leadership experience and has been been employed by the Community Care Network for 10 years. Prior to his role as CEO, he served as the Director of Rutland County Head Start as well as Director of Organizational Excellence for Rutland Mental Health Services. Prior to his employment with CCN, Dick served as the Chief Financial Officer for the Vermont Achievement Center in Rutland, Vermont.

Kathy Letendre, MHSA
Principal Letendre & Associates
Organizational Excellence Advisor (Ingenium)

Kathy Letendre creates transformative experiences for her clients, catapulting leadership and organizational performance to new heights.

Kathy is an expert in organizational excellence, leadership excellence, and performance excellence. As an experienced healthcare executive and champion of transformational improvement, she shares her expertise with leaders, helping them achieve unprecedented levels of excellence for themselves and their organizations. She has a reputation as a collaborative and passionate agent of change, particularly when met with resistance.

A graduate of Duke University and the University of Michigan, Kathy is the President and Founder of Letendre & Associates where she advises organizations and leaders to create their excellence advantage.

Clients benefit from Kathy’s executive experience in healthcare where she generated unprecedented results. Her ability to forge a path to excellence in that highly regulated and risk-filled industry positions her to advise clients in every domain.

Presentation Handout